All orders for delivery within Australia are sent by tracked courier service via Australian Post. Windarra Honey reserves the right to alter the method of delivery without notice.
Please note that although we aim to dispatch all orders within 24 hours, we cannot be held responsible for courier delays and circumstances out of our control.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Authority to Leave
Parcels may be sent with 'signature required'. We strongly recommend that you use a business address to ensure someone is available to sign for your parcel. If no one is present to take delivery, a 'card to call' will be left by the courier and you will need to contact them to arrange re-delivery.
You may provide the courier with Authority to Leave (ATL) if no one is present to receive your delivery. If you give permission for the courier to leave your parcel without being signed for, please note this in your order comments at checkout.
We ship worldwide, all international shipments are sent with Australian Post. Delivery times will vary based on local markets and we endeavour to complete all shipments within 10-15 working days.
Import Duties & Taxes
If you’re placing an order for delivery outside Australia, please be aware that customs and import regulations vary between countries. It’s your responsibility to ensure any items you order are not prohibited or restricted within your delivery country. We accept no responsibility for the refund or replacement of any items or costs related to, or resulting from, the confiscation of any goods by your country’s customs or regulatory body.
Risk & Responsibility
Unfortunately, Windarra Honey cannot take responsibility for delays in delivery once it has shipped with the courier. You will be provided with a unique courier tracking ID which will provide real time online track & trace of your parcel. We will endeavour to assist with any delivery issues where possible.
We suggest you read our policy's prior to each purchase to prevent any disappointment. For any shipping queries, please email firstname.lastname@example.org